Sales Terms
Applicability You are reading these Terms of Sale ("Terms of Sale") because you are using the official online store , digital experiences, social media platforms, mobile applications, wearable technology, or one of our other products or services (as applicable), all of which are part of the ("Platform"). These Terms of Sale constitute a legally binding agreement between you and its affiliates (which we will refer to as "we", or "our") regarding the sale of products. may modify the Terms of Sale and post them on the Platform without notice. When you place an order on the Platform, the Terms of Sale posted on the Platform at that time will apply to that purchase. Please read these terms carefully and check the details of your order for completeness and accuracy before submitting it.
If you believe there is an error, please contact us.
The terms of service and privacy policy of are incorporated into these sales terms by reference.
Order on the platform
To place an order on the platform, you must be of legal age as stipulated by Hong Kong law and be a consumer, not a distributor.
The resale platform is solely intended for to directly sell products and other branded products to end consumers. Therefore, purchasing products for resale is strictly prohibited. Resale refers to the act of selling or offering to sell products to others (consumers, businesses, or any affiliated vendors). If has reasonable grounds to believe that your purchase may be for resale purposes and deems that you have breached the contract (as defined below) and/or these sales terms, reserves the right to take any action against you, including but not limited to restricting the sale of products to you, cancelling your order, prohibiting you from using a certain credit card, and/or suspending or closing your account.
How to Order: To place an order, you need a valid email address. Additionally, you may need to configure your browser to accept (functional) cookies and pop-ups, so that you can use all the features of the platform, including designing customized products (if applicable), adding products to your cart, and submitting your order. Once you submit your order, we will send you an email confirming receipt of your order and an invoice (if applicable). We will also send you an order confirmation notification ("Order Confirmation") to confirm that we have accepted your order. At this point, the contract containing these sales terms ("Contract") is formed and binding on both you and us.
We recommend that you print or download these sales terms and the relevant order confirmation for future reference. If we are unable to supply you with the product, we will notify you and will not proceed with the order.
Our right to reject your order or cancel the contract. The fulfillment of all orders on our platform is subject to product inventory availability. We expressly reserve the right to reject your order for any reason. We also reserve the right to cancel the contract in the following circumstances, and we will not bear any damages or costs as a result, except for providing you with a full refund: product out of stock/unavailable; your order information is incorrect or unverifiable; your order is marked as an abnormal order by our security system; we do not receive your bank transfer payment within the designated payment time limit after we receive your order (the payment time limit is subject to the actual situation displayed on official website in Hong Kong or the payment time limit reminded by to the customer); we have reasonable reasons to believe that you are under the legal age specified by Hong Kong law; we have reasonable reasons to believe that you are purchasing the product for resale purposes; the price displayed on the platform is incorrect; we are unable to deliver to the address you provided; due to events beyond our control (as defined below); spelling errors, pricing errors, or other errors or mistakes in the platform information.
Data inspection
When you submit your order to us, you agree that we may conduct inspections we deem reasonable. Such inspections may include verifying your address and checking for fraudulent behavior. We will investigate any suspected fraudulent behavior and reserve the right to take further action.
The risk of loss and ownership of the products purchased from Nanzun will be transferred to you upon our delivery of the products to the carrier.
Regarding pricing and payment methods, you can find the available payment options on the Payment Instructions page of the Hong Kong official website. We do not accept any payment methods other than those listed on the Payment Instructions page. Please refrain from attempting to make payments using any other methods. If you do so, we will not be liable for any payment losses or any other damages that may result from such actions.
Payment Processing: If you use a credit/debit card for payment, we will deduct the amount due from your account. If you pay via bank transfer (only applicable to special orders or as otherwise agreed upon with you), we will commence shipment upon receipt of your payment. This may take several days (not applicable to custom-designed orders or special orders as otherwise agreed upon with you). If we do not receive payment within the designated payment deadline after you submit your order, your purchase will be automatically cancelled (the payment deadline is subject to the actual situation displayed on Hong Kong official website or as otherwise reminded by to the customer). We will only process payment if the billing information can be verified.
The product prices displayed on the price and currency platform are quoted in Hong Kong dollars and include value-added tax (VAT), if applicable. Shipping fees for individual orders are calculated separately. For detailed shipping information, please refer to the logistics policy page on the website.
The total price listed on the final checkout screen includes shipping costs. This price will be recorded in the order confirmation, and we recommend that you print or download the order confirmation for future reference. If paying by credit card, the total amount of your entire order will be reflected in your bill in the currency you have chosen.
If your local currency is different from Hong Kong dollars, your bank will apply the exchange rate on the day of purchase. Your bank may also use a different exchange rate, which is beyond our control.
Cash on Delivery (COD): If you choose the "Cash on Delivery" payment method, you must pay the full amount of the order amount specified on the shipping confirmation in Hong Kong dollars before receiving your item and signing the delivery note. Only then can you open the package and inspect the item. The "Cash on Delivery" amount will be collected by SF Express, and the order amount will be rounded up to the nearest whole number as specified above.
The price of the price-changing product will be subject to the price displayed on the platform. The price may change from time to time, but such changes will not affect any orders that we have confirmed in the order confirmation.
Delivery and Handover - We will not ship during certain public holidays. Please refer to the relevant page on our website for information on delivery dates, times, and methods. Only home addresses, office addresses, or designated third-party partner delivery addresses listed on our website's logistics policy page can be used as delivery addresses to complete order delivery.
Partial Delivery: Whenever possible, we will strive to deliver all items you have ordered simultaneously. However, as products may be shipped from different distribution centers, the same order may be dispatched in multiple batches.
We reserve the right to split orders for delivery, for example, if some of the ordered products are delayed or out of stock. If we split your order, we will inform you of this through the email address provided when you placed your order. You will not be charged any additional shipping fees.
When inspecting and accepting the delivery, please check whether the packaging is damaged. If any product damage is found, please do not accept the goods.
Free Shipping: If your purchase exceeds the free shipping threshold, you will receive free "Standard Shipping" or have the option to select discounted "Express Shipping" (if applicable). Meeting other conditions may also qualify you for free shipping. Please refer to the logistics policy page on this website for information on the designated order amount for free shipping and the corresponding discounted shipping fees (if applicable).
Returns and Cancellation Before Shipment You may attempt to cancel or modify your order before the product has been shipped (excluding pre-ordered, custom-designed, or special orders where we have agreed otherwise with you). If you wish to cancel your order, please first contact us to inquire about the order status. If the order status is "not shipped", you may apply for cancellation by contacting us.
Under normal circumstances, refunds will be issued in the form of Nanzun Shopping credits (please refer to the payment instructions page on this website for details). In certain special circumstances, arrangements may also be made to refund the original payment method. The refunded amount will be deducted from all additional expenses (including but not limited to shipping fees) and administrative fees (HK$50 or 10% of the refund amount, whichever is higher) incurred from previous orders.
Once you confirm the cancellation, our customer service specialist will contact the warehouse to proceed with the cancellation request. If the cancellation is successful, you will receive a confirmation email. If the product has already been shipped, the order cannot be canceled, and the product will still be delivered as usual.
Return of goods after delivery - Product description issues If the product you received does not match your order, you have the right to return or exchange it. This does not affect your statutory rights. If your claim is justified, we will collect the product that does not match your order, confirm that the returned product is in a brand new, unopened condition and retains its original packaging to the level suitable for resale, and reship the correct product to you. If the product inventory is insufficient, we will issue a full refund equivalent to the purchase amount from our store. For practical information on how to return the goods, please refer to the refund policy page on our website
If the product you purchased meets the return criteria announced on the Nanzun Hong Kong official website, you may return or exchange the product within 30 days from the date of receipt (based on the order confirmation date) and within the product warranty period, if applicable. (Exceptions apply to the activities/products mentioned below). Currently, orders from Macau and regions outside Hong Kong are also eligible for returns and exchanges. The return and exchange fees may include but are not limited to: shipping fees, customs duties, customs clearance fees, etc., which will be paid by the customer. All additional fees will be fully charged before the product is reshipped.
The following activities/products are excluded:
The return deadlines for products purchased as priority items and designated special edition products may vary. Please refer to the specific event details for further information.
Returns must comply with Nanzun's return and exchange standards and procedures. After 3 days from the date indicated by the third-party logistics provider for receiving the goods, it will be deemed that you have accepted the product with no appearance defects and all accessories are complete. After purchase, except for quality issues with the original product, you will not be able to return or exchange the product.
For certain special products related to personal hygiene and health (such as underwear), except for product quality issues, no returns or exchanges are supported. Please refer to the actual product page for accurate information. Nanzun reserves the right to make the final decision.
The purchase amount does not meet the return conditions. For more information, please refer to our Nanzun purchase amount details and terms.
For orders involving certain specific promotions or sales events, if a return is requested, all products from that order must be returned. Partial returns and refunds are not accepted. Please refer to the specific event details for further information.
If Nanzun determines, based on its reasonable judgment, that the returned product is not an original Nanzun product, Nanzun will not issue a refund and will retain the returned product as evidence. Nanzun reserves all legal rights in this regard.
The valid period for applying for a return or exchange begins when our store sends an email with return instructions. If the returned or exchanged item is not sent back within 14 days, it will be considered as a waiver. Re-applications for the same product will not be accepted.
Refund Information: Generally, refunds will be made through Shopping funds. In individual cases (only applicable to special orders or as otherwise agreed upon between us and you), refunds will be made via the original payment method. You may need to provide us with necessary information so that we can refund the amount to you. For practical information on how to return goods and the refund timeline, please refer to the refund policy page on our website.
Events beyond our control Events beyond our control refer to any actions or events that are beyond our reasonable control, including but not limited to strikes, work stoppages, or other industrial actions by subcontractors, riots, insurrections, invasions, terrorist attacks or threats of terrorist attacks, wars (whether declared or undeclared) or threats or preparations for war, fires, explosions, storms, floods, earthquakes, subsidence, epidemics, or other natural disasters, or failures of public or private telecommunications networks.
If events beyond our control occur that affect the performance of our obligations under these sales terms: a) we will notify you as soon as reasonably possible; b) our obligations under the general conditions will be suspended, and the time for fulfilling our obligations will be extended accordingly. If events beyond our control affect our delivery of products to you, we will arrange a new delivery date after the events beyond our control have ended. If events beyond our control occur and you no longer wish us to provide products, you may terminate the contract. Please refer to the cancellation terms mentioned above for your right to terminate.
We may assign our rights and obligations under the contract to other organizations, but this will not affect your rights or obligations under these sales terms.
You may assign your rights or obligations under these sales terms to another person only with our written consent.
These are the sales terms for Nanzun. Unless you have our explicit written consent, please do not use them without authorization. Nanzun reserves all legal rights in this regard.
GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK
If you believe there is an error, please contact us.
The terms of service and privacy policy of are incorporated into these sales terms by reference.
Order on the platform
To place an order on the platform, you must be of legal age as stipulated by Hong Kong law and be a consumer, not a distributor.
The resale platform is solely intended for to directly sell products and other branded products to end consumers. Therefore, purchasing products for resale is strictly prohibited. Resale refers to the act of selling or offering to sell products to others (consumers, businesses, or any affiliated vendors). If has reasonable grounds to believe that your purchase may be for resale purposes and deems that you have breached the contract (as defined below) and/or these sales terms, reserves the right to take any action against you, including but not limited to restricting the sale of products to you, cancelling your order, prohibiting you from using a certain credit card, and/or suspending or closing your account.
How to Order: To place an order, you need a valid email address. Additionally, you may need to configure your browser to accept (functional) cookies and pop-ups, so that you can use all the features of the platform, including designing customized products (if applicable), adding products to your cart, and submitting your order. Once you submit your order, we will send you an email confirming receipt of your order and an invoice (if applicable). We will also send you an order confirmation notification ("Order Confirmation") to confirm that we have accepted your order. At this point, the contract containing these sales terms ("Contract") is formed and binding on both you and us.
We recommend that you print or download these sales terms and the relevant order confirmation for future reference. If we are unable to supply you with the product, we will notify you and will not proceed with the order.
Our right to reject your order or cancel the contract. The fulfillment of all orders on our platform is subject to product inventory availability. We expressly reserve the right to reject your order for any reason. We also reserve the right to cancel the contract in the following circumstances, and we will not bear any damages or costs as a result, except for providing you with a full refund: product out of stock/unavailable; your order information is incorrect or unverifiable; your order is marked as an abnormal order by our security system; we do not receive your bank transfer payment within the designated payment time limit after we receive your order (the payment time limit is subject to the actual situation displayed on official website in Hong Kong or the payment time limit reminded by to the customer); we have reasonable reasons to believe that you are under the legal age specified by Hong Kong law; we have reasonable reasons to believe that you are purchasing the product for resale purposes; the price displayed on the platform is incorrect; we are unable to deliver to the address you provided; due to events beyond our control (as defined below); spelling errors, pricing errors, or other errors or mistakes in the platform information.
Data inspection
When you submit your order to us, you agree that we may conduct inspections we deem reasonable. Such inspections may include verifying your address and checking for fraudulent behavior. We will investigate any suspected fraudulent behavior and reserve the right to take further action.
The risk of loss and ownership of the products purchased from Nanzun will be transferred to you upon our delivery of the products to the carrier.
Regarding pricing and payment methods, you can find the available payment options on the Payment Instructions page of the Hong Kong official website. We do not accept any payment methods other than those listed on the Payment Instructions page. Please refrain from attempting to make payments using any other methods. If you do so, we will not be liable for any payment losses or any other damages that may result from such actions.
Payment Processing: If you use a credit/debit card for payment, we will deduct the amount due from your account. If you pay via bank transfer (only applicable to special orders or as otherwise agreed upon with you), we will commence shipment upon receipt of your payment. This may take several days (not applicable to custom-designed orders or special orders as otherwise agreed upon with you). If we do not receive payment within the designated payment deadline after you submit your order, your purchase will be automatically cancelled (the payment deadline is subject to the actual situation displayed on Hong Kong official website or as otherwise reminded by to the customer). We will only process payment if the billing information can be verified.
The product prices displayed on the price and currency platform are quoted in Hong Kong dollars and include value-added tax (VAT), if applicable. Shipping fees for individual orders are calculated separately. For detailed shipping information, please refer to the logistics policy page on the website.
The total price listed on the final checkout screen includes shipping costs. This price will be recorded in the order confirmation, and we recommend that you print or download the order confirmation for future reference. If paying by credit card, the total amount of your entire order will be reflected in your bill in the currency you have chosen.
If your local currency is different from Hong Kong dollars, your bank will apply the exchange rate on the day of purchase. Your bank may also use a different exchange rate, which is beyond our control.
Cash on Delivery (COD): If you choose the "Cash on Delivery" payment method, you must pay the full amount of the order amount specified on the shipping confirmation in Hong Kong dollars before receiving your item and signing the delivery note. Only then can you open the package and inspect the item. The "Cash on Delivery" amount will be collected by SF Express, and the order amount will be rounded up to the nearest whole number as specified above.
The price of the price-changing product will be subject to the price displayed on the platform. The price may change from time to time, but such changes will not affect any orders that we have confirmed in the order confirmation.
Delivery and Handover - We will not ship during certain public holidays. Please refer to the relevant page on our website for information on delivery dates, times, and methods. Only home addresses, office addresses, or designated third-party partner delivery addresses listed on our website's logistics policy page can be used as delivery addresses to complete order delivery.
Partial Delivery: Whenever possible, we will strive to deliver all items you have ordered simultaneously. However, as products may be shipped from different distribution centers, the same order may be dispatched in multiple batches.
We reserve the right to split orders for delivery, for example, if some of the ordered products are delayed or out of stock. If we split your order, we will inform you of this through the email address provided when you placed your order. You will not be charged any additional shipping fees.
When inspecting and accepting the delivery, please check whether the packaging is damaged. If any product damage is found, please do not accept the goods.
Free Shipping: If your purchase exceeds the free shipping threshold, you will receive free "Standard Shipping" or have the option to select discounted "Express Shipping" (if applicable). Meeting other conditions may also qualify you for free shipping. Please refer to the logistics policy page on this website for information on the designated order amount for free shipping and the corresponding discounted shipping fees (if applicable).
Returns and Cancellation Before Shipment You may attempt to cancel or modify your order before the product has been shipped (excluding pre-ordered, custom-designed, or special orders where we have agreed otherwise with you). If you wish to cancel your order, please first contact us to inquire about the order status. If the order status is "not shipped", you may apply for cancellation by contacting us.
Under normal circumstances, refunds will be issued in the form of Nanzun Shopping credits (please refer to the payment instructions page on this website for details). In certain special circumstances, arrangements may also be made to refund the original payment method. The refunded amount will be deducted from all additional expenses (including but not limited to shipping fees) and administrative fees (HK$50 or 10% of the refund amount, whichever is higher) incurred from previous orders.
Once you confirm the cancellation, our customer service specialist will contact the warehouse to proceed with the cancellation request. If the cancellation is successful, you will receive a confirmation email. If the product has already been shipped, the order cannot be canceled, and the product will still be delivered as usual.
Return of goods after delivery - Product description issues If the product you received does not match your order, you have the right to return or exchange it. This does not affect your statutory rights. If your claim is justified, we will collect the product that does not match your order, confirm that the returned product is in a brand new, unopened condition and retains its original packaging to the level suitable for resale, and reship the correct product to you. If the product inventory is insufficient, we will issue a full refund equivalent to the purchase amount from our store. For practical information on how to return the goods, please refer to the refund policy page on our website
If the product you purchased meets the return criteria announced on the Nanzun Hong Kong official website, you may return or exchange the product within 30 days from the date of receipt (based on the order confirmation date) and within the product warranty period, if applicable. (Exceptions apply to the activities/products mentioned below). Currently, orders from Macau and regions outside Hong Kong are also eligible for returns and exchanges. The return and exchange fees may include but are not limited to: shipping fees, customs duties, customs clearance fees, etc., which will be paid by the customer. All additional fees will be fully charged before the product is reshipped.
The following activities/products are excluded:
The return deadlines for products purchased as priority items and designated special edition products may vary. Please refer to the specific event details for further information.
Returns must comply with Nanzun's return and exchange standards and procedures. After 3 days from the date indicated by the third-party logistics provider for receiving the goods, it will be deemed that you have accepted the product with no appearance defects and all accessories are complete. After purchase, except for quality issues with the original product, you will not be able to return or exchange the product.
For certain special products related to personal hygiene and health (such as underwear), except for product quality issues, no returns or exchanges are supported. Please refer to the actual product page for accurate information. Nanzun reserves the right to make the final decision.
The purchase amount does not meet the return conditions. For more information, please refer to our Nanzun purchase amount details and terms.
For orders involving certain specific promotions or sales events, if a return is requested, all products from that order must be returned. Partial returns and refunds are not accepted. Please refer to the specific event details for further information.
If Nanzun determines, based on its reasonable judgment, that the returned product is not an original Nanzun product, Nanzun will not issue a refund and will retain the returned product as evidence. Nanzun reserves all legal rights in this regard.
The valid period for applying for a return or exchange begins when our store sends an email with return instructions. If the returned or exchanged item is not sent back within 14 days, it will be considered as a waiver. Re-applications for the same product will not be accepted.
Refund Information: Generally, refunds will be made through Shopping funds. In individual cases (only applicable to special orders or as otherwise agreed upon between us and you), refunds will be made via the original payment method. You may need to provide us with necessary information so that we can refund the amount to you. For practical information on how to return goods and the refund timeline, please refer to the refund policy page on our website.
Events beyond our control Events beyond our control refer to any actions or events that are beyond our reasonable control, including but not limited to strikes, work stoppages, or other industrial actions by subcontractors, riots, insurrections, invasions, terrorist attacks or threats of terrorist attacks, wars (whether declared or undeclared) or threats or preparations for war, fires, explosions, storms, floods, earthquakes, subsidence, epidemics, or other natural disasters, or failures of public or private telecommunications networks.
If events beyond our control occur that affect the performance of our obligations under these sales terms: a) we will notify you as soon as reasonably possible; b) our obligations under the general conditions will be suspended, and the time for fulfilling our obligations will be extended accordingly. If events beyond our control affect our delivery of products to you, we will arrange a new delivery date after the events beyond our control have ended. If events beyond our control occur and you no longer wish us to provide products, you may terminate the contract. Please refer to the cancellation terms mentioned above for your right to terminate.
We may assign our rights and obligations under the contract to other organizations, but this will not affect your rights or obligations under these sales terms.
You may assign your rights or obligations under these sales terms to another person only with our written consent.
These are the sales terms for Nanzun. Unless you have our explicit written consent, please do not use them without authorization. Nanzun reserves all legal rights in this regard.
GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK
